
2001.4.1

about searching the Web

... as in Web search, specifically .network WebSearch. Enter
the latter resource section of The Network to read the following, an
about-this-page paragraph.
(ENTER) ...to
the .network reference
library for enterprise
and economic development. It has resources for business
decision makers, economic
developers, enterprise
developers, entrepreneurs,
leaders of fast-growing
companies, site
selectors, and small
business owners. What you access through this library (see the
main directory above) is used by those who are interested in are interested
in commercial
and industrial real estate, excellence in
personal and group productivity as well as locations that
want economic
development. Those who are resource
and service providers to enterprise developers and site selectors
and their prospects will
find that its worth knowing about .network WebSearch.
Some of the resources,
for example dictionaries,
can be useful to others online because they are general references,
tools and guides. Your
visit to the library is not
monitored. There is no charge for using
its resources. In fact The Network is totally free-access.
CLICK HERE for .network Search Help
guidance on searching the Web

INSTRUCTIONS on how to suggest a resource for
.network WebSearch.
One of search
engines listed in .network Websearch,
Clusty, was used to query for the word "Websearch." CLICK
HERE for results
of the Clusty
search. The Resource Report,
2004.3 essentially duplicates
the .network WebSearch list.

business
web search:

The
New York Times Newsroom Navigator is a directory of links
that provides its journalists with a ... starting
point for their forays onto the Web. It is available to outsiders.
A Business
Navigator link is available near the top of page. The WebSearch
file of The Network is for business navigation but is more
aptly described as an Enterprise and Economic Development Navigator.
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2001.4.2

customer-speak:

... voice
of the customer, which is likely to become an action when
no one pays attention. In other words, in the worst of cases, it's something
done that removes the customer from the position of doing business with an
enterprise because of an issue such as the unacceptable quality of a product
or service. Customers speak by not buying products or using services that costs
more than they are willing to pay or are not worth the effort on their part.
Sometimes the ability of an enterprise or a whole industry to hear customer-speak
is skewed by political tampering, such as the example of a government mandated
taxpayer subsidy. On the positive side, customer-speak is the opportunity for loyalty
maintenance and business development. Also, there are well-developed programs
for enterprises that listen to their customers ranging from Six-Sigma or TQM
to continual improvement see
the .network glossary definition of excellence. Customer-speak thrives best
in the free-enterprise system.
definition
of customer-speak defined definition of customer speak defined
meaning of customer-speak as an action resulting from voice of the customer
customer loyalty maintenance links:
Loyal Business Model (http://en.wikipedia.org/wiki/Customer_loyalty)

customer relationship management glossary (CRM Today.com)

Best
Practices: Customer Retention (a .network redirect))

Retail business ... based on customers ... (University
of Missouri/Extension)

... The Customer
Loyalty Grid (CRM Today.com)

Customer Centricity / links to references (Leader
Values.com)

The Basics
of Customer Experience (Good Experience.com)

Voice of the Customer (http://www.voice-of-the-customer.com)

Voice
of the Customer Insights (J.D. Power & Associates / Germany)

The CEO Refresher / Customer Service (http://www.refresher.com/archives9.html)
customer loyalty
maintenance basics customer loyalty retention basics for
retaining customers quality cost essential to maintaining customers speak out
business development links:
business
development defined in the .network glossary
with related
terms.

job
description for a business development manager (Comptia.org)

Sustainable Business
Development (Management Help.org)

Free Management Library / http://www.managementhelp.org
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