2001.4.1

about searching the Web

... as in Web search, specifically .network WebSearch. Enter the latter resource section of The Network to read the following, an about-this-page paragraph.

(ENTER) ...to the .network reference library for enterprise and economic development. It has resources for business decision makers, economic developers, enterprise developers, entrepreneurs, leaders of fast-growing companies, site selectors, and small business owners. What you access through this library (see the main directory above) is used by those who are interested in are interested in commercial and industrial real estate, excellence in personal and group productivity as well as locations that want economic development. Those who are resource and service providers to enterprise developers and site selectors and their prospects will find that its worth knowing about .network WebSearch. Some of the resources, for example dictionaries, can be useful to others online because they are general references, tools and guides. Your visit to the library is not monitored. There is no charge for using its resources. In fact The Network is totally free-access.

CLICK HERE for .network Search Help guidance on searching the Web

INSTRUCTIONS on how to suggest a resource for .network WebSearch.

One of search engines listed in .network Websearch, Clusty, was used to query for the word "Websearch." CLICK HERE for results of the Clusty search. The Resource Report, 2004.3 essentially duplicates the .network WebSearch list.

business web search:

The New York Times Newsroom Navigator is a directory of links that provides its journalists with a ... starting point for their forays onto the Web. It is available to outsiders. A Business Navigator link is available near the top of page. The WebSearch file of The Network is for business navigation but is more aptly described as an Enterprise and Economic Development Navigator.

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2001.4.2

customer-speak:

... voice of the customer, which is likely to become an actionwhen no one pays attention. In other words, in the worst of cases, it's something done that removes the customer from the position of doing business with an enterprise because of an issue such as the unacceptable quality of a product or service. Customers speak by not buying products or using services that costs more than they are willing to pay or are not worth the effort on their part. Sometimes the ability of an enterprise or a whole industry to hear customer-speak is skewed by political tampering, such as the example of a government mandated taxpayer subsidy. On the positive side, customer-speak is the opportunity for loyalty maintenance and business development. Also, there are well-developed programs for enterprises that listen to their customers ranging from Six-Sigma or TQM to continual improvementsee the .network glossary definition of excellence. Customer-speak thrives best in the free-enterprise system.
definition of customer-speak defined definition of customer speak defined
meaning of customer-speak as an action resulting from voice of the customer
customer loyalty maintenance links:

Loyal Business Model (http://en.wikipedia.org/wiki/Customer_loyalty)

customer relationship management glossary (CRM Today.com)

Best Practices: Customer Retention (a .network redirect))

Retail business ... based on customers ... (University of Missouri/Extension)

... The Customer Loyalty Grid (CRM Today.com)

Customer Centricity / links to references (Leader Values.com)

The Basics of Customer Experience (Good Experience.com)

Voice of the Customer (http://www.voice-of-the-customer.com)

Voice of the Customer Insights (J.D. Power & Associates / Germany)

The CEO Refresher / Customer Service (http://www.refresher.com/archives9.html)
customer loyalty maintenance basics customer loyalty retention basics for
retaining customers quality cost essential to maintaining customers speak out
business development links:

business development defined in the .network glossary with related terms.

job description for a business development manager (Comptia.org)

Sustainable Business Development (Management Help.org)

Free Management Library / http://www.managementhelp.org

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