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report 2002.3 link: how to use this page
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SLA.network tool box: The Resource Report
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2002.3.1
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Association for Quality and Participation:

... merged with ASQ in 2004 as the Teamwork and Participation Forum. ASQ has two two Forums. The other is the Six Sigma Forum. Select the link to read it mission statement. The American Society for Quality website lists areas of use in education, government, healcare, manufacturing, and servicedashmore about quality processes.

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2002.3.2
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deming.eng.clemson.edu.
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Once published in this issue of The Resource Report, the link to the website at Clemson University (South Carolina, USA) was discovered broken and removed.
The link to The Continuous Quality Improvement Server provided access to information about W. Edwards Deming and the Deming Method, including what was referred to as the Deming Electronic Network. With information no longer available through this resource you can check the .network glossary for definitions of terms such as Six Sigma and continuous improvement (continual improvement) which are presented presented within the context of excellence. Also, the glossary defines the Deming Method. Google for: Clemson+Continuous Quality Improvement Server.

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2002.3.3
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Deming Method:

... Defined in the .network glossary. See 2002.3.2dashmore from Yahoo.

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2002.3.4
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business process:

... business processes are functions within organizations that enable them to deliver products and services to the satisfaction of customersdashmore about this in a file provided online by BenchNet (The Benchmarking Exchange). The term benchmarking is defined in the .network glossary in relationship to the enterprise process.

(A success oriented business process) ... is driven by the voice of the customer. In one way or another, those to whom an enterprise provides products and/or services speak to issues of quality and costs. When heard, customer-speak can lead to expansion or a new startup. Sometimes when employers hear customer-speak, but employees don't, the result is relocation. When no one pays attention to customers its an indication that the enterprise has strayed from the path to success.
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source of quote

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The paragraph above says that customer-speak should drive the design of functions within businesses that desires to successfully deliver products and services within a world of commercial activity where they are bought and sold.

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2002.3.5
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business quality resources:

See quality systems defined in the .network glossary.
definition of quality systems defined as it relates to continuous improvement
initiatives in business that create quality business operations of excellence

Quality World offers a clean and simple website with links to various TQM-related buzzwords, many of which are defined in the glossary in addition to quality systems thanks to recommendations from participants in The Network such as ....
definition of total quality management defined what does TQM stand for
recommendations from users of the network such as Pinnacle Partners is

Pinnacle Partners Inc. PPI suggested Six Sigma, change initiative, and improvement strategy definitions for the glossary. This is pointed out to not only provide links to much-used expressions related to business quality resources but also to give you the opportunity to consider recommending or contributing a resource, such as a glossary definition, to our free-access, online information service.

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2002.3.6
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links for information about helping to build The Network with resources.

http://www.findmehere.com/network/promise.htm#rs
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http://www.findmehere.com/search/websee/default.htm#resources
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http://www.findmehere.com/search/dictionary/r_index.htm#rpaper
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http://www.sitelocationassistance.com/search/report/default.htm#call
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http://www.findmehere.com/search/websee/default.htm#detail
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http://www.findmehere.com/search/websee/default.htm#email

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2002.3.7
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Industrial Asset Management Council:

IAMC was founded (2002) as an association for executive management with industrial and manufacturing asset responsibilities. Like its predecessor, IAMC brings industrial asset managers together with their resource and service providers.

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2002.3.8
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Center for Economic Development:

... at Carnegie Mellon University, Pittsburgh, PA. CED serves the Southwestern Pennsylvania Region (Pittsburgh City-Region). example of one type of local (economic development) data sourcedashlist of all local types in Economic Development.net.
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see the definition of economic development data in the .network glossary.

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2002.3.9
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search for UN resources:
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UN stands for United Nations. The following key word combinations are searched for your convenience using the operative word development.
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UN+area+development+worldwide
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UN+area+development+contacts
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UN+economic+development+contacts
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UN+economic+development+worldwide
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UN+enterprise+development+assistance.

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2002.3.10
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Nigerian Scam:

The Network had an experience with the Nigerian Scam after responding to what appeared to a legitimate request for search assistance. The inquirers email services were provided by Omantel (Oman Telecommunications Company). We tagged our response without being suspicious. Later the scam showed up with that same tag so we knew then that our email address was in the hands of a cyberthug. This incident was reported to Omantel and to the and the IFCC (Internet Fraud Complaint Center).

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2002.3.11
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labor relations:

The term is defined in the .network glossary as a management function (labor relations management). Part of definition suggests that the division of labor and management is a problem that hambers economic development on a global scale. One resource for learning more about the problem is an oline paper titled Human Resourc Management, Industrial Relations and Achieving Management Objectives at the International Labour Organization website (http://www.ilo.org). The resource paper is written by S.R. de Silva of the East Asia Multidisciplinary Advisory Team, ILO, Bangkok, TH. The following links are to sections of the paper:

human resource management and management objectives (trends)
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factors influencing trends
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conflict between industrial relations and human resource management (theory)
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conflict and trade union views (overcoming the problem)

De Silva gives credit to those whom he quotes. The following are paraphraphased examples of a couple of them. Source links at the end of each paragraph goes directly to de Silva's notes which are at the end of his paper.

Entrepreneurs are pointed out under Trends on Human Resource Management and Management Objectives as being skillful in putting together ... coalitions and building teams of devoted employees who feel a heightened sense of joint involvement and contribution to decisions. The quote goes on to indicate that management with an entrepreneurial bent stay in close contact with worker teams ... ensuring (their) access to information, resources and the support needed for implementation. The quoted source uses the term quality circlesdashsee 2002.3.2 above for glossary defintions related to quality inatives within the enterprise.

"Corporate entrepreneurs - single-minded individuals that they are - still get their projects done by crafting coalitions and building teams of devoted employees who feel a heightened sense of joint involvement and contribution to decisions. The integrative, participative vehicles surrounding innovators - open communication, interdependent responsibilities, frequent team efforts- keep them close to the power sources they need to operate, ensuring access to information, resources and the support needed for implementation. Involving grass roots employees on participative teams with control over their own outcomes helps the organization to get and use more ideas to improve performance and increase future skills. Whether called 'task forces', 'quality circles', 'problem-solving groups', or 'shared-responsibility teams', such vehicles for greater participation at all levels are an important part of an innovating company. Masters of change are also masters of the use of participation."

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