enterprise operation support service:

… an activity or function within an enterprise that deals primarily with information necessary for making decisions and managing operations. An OSS (acronym for operations support services) is necessary for controlling ongoing endeavors and processes as well as programs and projects. An OSS can also be a service provided by an outside source. A small business might, for example, outsource its accounting. Another example of services that support operations in addition to accounting is clerical work.

Work that goes on in an office may come to mind as you review this definition of support services. Support services useful to business decision makers might be thought of as indirectly contributing to profitability, for example, the work of billing for goods and services.

The acronym for business support services is generally expressed as BSS services.

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